About Us

Servd Fresh is a catering business specializing in the production and distribution of fresh, healthy, ready to eat, calorie controlled healthy meals.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
    2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
    3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.


Deliveries takes place twice a week for the duration of the package order and are done on a Monday between the hours of 8am and 3:30pm. Should you not receive your parcel by 3:30pm, the onus is on you to immediately contact Servd Fresh in order to trace the meal pack.

Please ensure the correct delivery address is provided from the outset and that there is an available contact for accepting delivery of meal pack.

Servd Fresh may not be held responsible for food spoilage due to deliveries not been received without informing us in the stipulated time.

Order Deadline

Orders need to be in by deadline as stipulated on website.  Orders not received by the deadline will automatically fall into the following weeks delivery.

Undeliverable Packages

If you are not available or contactable at the time of delivery, your meal pack will be returned back to the depot.  You may be required to collect your meal pack from the depot or alternatively a re-delivery fee may be charged at a higher rate for deliveries that need to be re-delivered due to unavailability.  We will endeavor to keep the meal packs as fresh as possible, however Servd Fresh cannot be held responsible for meals that may spoil as a result of non-delivery due to extended transit time that is not directly as cause of Servd Fresh

Order processing

Orders will only be confirmed once full payment has been made.

Cancellation Policy

At Servd Fresh we pride ourselves on high quality meals and great customer service. Please do however familiarize yourself with our cancellation policy prior to placing any orders with us.

Meal delivery

Please ensure that you check your meal pack upon arrival. In the event that your meal pack is not received in good order, is damaged or has incorrect contents, please notify Servd Fresh within a 24 hour period from delivery in order to rectify. No replacements/refunds will be issued once 24 hours has lapsed.

Cooling Off Period

Servd Fresh offers a 5 day cooling off period from date of order. Should you wish to cancel your order in this time, Servd Fresh will refund your order, however a cancellation penalty of 10% of total package cost will apply to cover administration and bank charges incurred. Cancellations will not be permitted due to change of mind post the cooling off period. You may however pause your order until such time as you are ready to resume or alternatively we may issue you with a credit voucher that can be redeemed at a later stage or transferred to another party.

Please be sure to trial our product to ensure that it is right for you prior to committing to a full package as refunds will not be issued based on personal taste preference.

Unsatisfactory Service

We do our utmost best to deliver on customer satisfaction and a high quality product.  In the unfortunate event that you may experience dissatisfaction with our service or product and wish to cancel as a result, please provide us with an email that can be sent to info@servdfresh.co.za detailing the reason for cancellation.  If the fault is deemed to be directly related to Servd Fresh a refund will be provided.

Please do make sure that you have a full understanding of how our service works prior to placing your order.  Should the service not be understood and deemed post order that it is not a suitable service to suit your needs, the order will not beable to be cancelled.  We will however issue you with a credit voucher that you can redeem at a later stage.  Please refer to our How It Works section and FAQ’s of our website or please give us a call on 078 477 9882 if any clarification is required


Coupons are valid from 6 months of purchase.  If a coupon is not redeemed within the 6 month period, it will expire.

Disclosure of outlet country at time of payment

South Africa


I have read and understood the Allergen information disclosed on the menu and product pages of this website.

Payment Options and Pricing

All transactions will be processed in South African Rands (ZAR).

Servd Fresh endeavours to offer you competitive prices on current products; your total order price will include the price of the purchase plus any applicable sales tax and delivery charges.

VAT is included in total price as displayed on the website and is charged at 15%.

Servd Fresh reserves the right to change pricing at any time without prior notice.

Credit Card

We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Servd Fresh as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details:
Bank                    : First National Bank
Branch No.         : 250655
Account Name   : Serv’d Personal Catering
Account No.        : 62243539717
Account Type      : Cheque

Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.


We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).


The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.


I understand that all the designs and trademarks are registered to Servd Fresh and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Servd Fresh for any civil action or any legal action deemed necessary against me.

Contact Details

77 Roma street, Unit 6, Cosmo business park, Kyasand


A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.

“What an awesome service! Not only is the food healthy and fresh, but it is also perfectly seasoned and absolutely delicious! The cost was of course the main factor when considering Servd Fresh, but I have now realised that it is not the biggest benefit… I drive a lot for work and I am no longer rushed to get home and cook. I can take my time, exercise more and I am relaxed in the evenings. The time I used to spend cooking is now quality family time and I love it! Thank you guys!”
Alicia de Clerk

Stay up to date with our NEW delicious and exciting menus

Do NOT follow this link or you will be banned from the site!

Pin It on Pinterest

Share This